Go to Your Account Page and select Settings. Under Your Personal Details click on Change your Password. Enter your Current Password, Enter New Password and save your details.
Go to Your Account Page and select Settings. Click on the box with your Phone Number. Delete the old one and type in the new number. Click Save.
Go to Your Account Page and select Billing Address or Delivery Address, depending on what you want to update. You can Delete or Add New Address on that page.
Go to the bottom of our homepage. On the bottom right-hand corner, type in your email address and hit subscribe.
Go to Your Account Page and select Settings. Change your Subscription Status to Inactive and hit Set. You will be unsubscribed from our Newsletter.
You must raise your request with our Customer Care team at 18005721299(Toll Free) / 1860-425-3333 (Monday to Sunday, IST 10:00 AM to 7:00 PM) or write to us with your order details at wecare@jockeyindia.com. We will revert to you with a confirmation, depending on the items you can return. Please DO NOT return any product, before receiving confirmation from our team. We do not guarantee any credit or refund in such a scenario.
We provide Reverse Pickup Option depending on the area / PIN code, for which the charges will be borne by us. In case Reverse Pickup is not possible for your area, we request you to return the unused product(s) encased in original packaging along with tags to Jockey India, by courier at the address given below. You will get a gift coupon worth Rs. 100 against the shipping charges, which can be only redeemed at www.jockey.in.
Once our Quality Assurance team examines and approves your return, your refund will be initiated. In case it is found that the error/defect/damage/delay has occurred due to the customer, there will be no replacement or refund and the same product will be returned to the customer.
The product(s) that need to be returned should be purchased only from www.jockey.in and not from any other retailer, be it online or offline.
To maintain strict hygiene of our products, we do not accept returns of Masks, Innerwear, Boxers, Camisoles, Inner Tank Tops, Panties, Underwear, Vests, Shapewears, Thermals, Socks, Towels and other innerwears or any other product falling under the innerwear category.
We provide Reverse Pickup Option depending on the area / PIN code, for which the charges will be borne by us. In case Reverse Pickup is not possible for your area, we request you to return the unused product(s) encased in original packaging along with tags, to Jockey India by courier.
To maintain superior hygiene for all our customers, we do not accept return of any used product.
Yes, you can return a few items from your order, provided they are not innerwear. There are certain guidelines you need to follow.
Please note: We do not accept returns of promotional items if the correct product has been delivered. In case we send a wrong product or wrong size we will accept your return.
After placing your return request with our Customer Care 18005721299(Toll Free) / 1860-425-3333 (Monday to Sunday, IST 10:00 AM to 7:00 PM), it will take approximately 3 to 4 business days for our assigned courier service to pick up the product from the shipping address associated with that order. It will take an additional 3 to 4 business days approximately from receiving your returned product at our warehouse to initiating a refund request.
We will keep you informed via email on your refund status. The refund to your bank or credit card account depends on your mode of payment.
Payment Mode | Refund Method | Refund Receipt Time (After Initiation) |
---|---|---|
Credit Card | Reverse Credit | 5 to 7 Banking Days |
Debit Card | Credit in Bank Account | 7 to 14 Banking Days |
Net Banking | Credit in Bank Account | 7 to 14 Banking Days |
COD | Bank Transfer/NEFT | 2 to 4 Banking Days |
When we receive your returned package at our warehouse, we’ll send an email to your Jockey.in registered email ID.
We provide Reverse Pickup Option depending on the area / PIN code, for which the charges will be borne by us. In case the reverse pickup is not possible for your area, we request you to return the unused product(s) encased in original packaging along with tags, to Jockey India by courier.
In case the reverse pickup is not possible for your area, we request you to return the unused product(s) encased in original packaging along with tags, to Jockey India by courier.
You can track your order here. Login to your Jockey account to see all your account related information, which includes tracking your delivery.
We take 24 hours to process your order and 3-5 business days to deliver it to you. However, due to Covid – 19, your order might get delayed. We need to stay abreast with government directives. Please bear with us. We will put our force behind getting the package delivered to you on time.
When you land on our website here are the steps you can follow.
We’re sorry but you cannot edit your order after you’ve placed it. However, you can return certain items you want to exchange and place a fresh order for the products you want. Please read our returns and exchanges section to find all your answers related to this.
Yes, you can! Go to Your Account and select Your Order Details. Please click the Reorder button to repurchase your favourites. Your products will be added to your Shopping Bag.
Go to Your Account and select Your Orders. If your order hasn't been Shipped, you will see the Cancel Order button next to your purchase.
We cannot accept your undergarments in return, even though they have the tags and have never been worn. We maintain strict hygiene laws in all our environments to keep everyone safe. In case you got the wrong size, please refer to our size chart to find your size.
As per our policy, we don’t accept exchanges, however we do take returns on our outerwear products. Please go through our return policy to know more.
Here is a list of things that happen once you raise a request for cancellation at our call centre.
Payment Mode | Refund Method | Refund Receipt Time (After Initiation) |
---|---|---|
Credit Card | Reverse Credit | 5 to 7 Banking Days |
Debit Card | Credit in Bank Account | 7 to 14 Banking Days |
Net Banking | Credit in Bank Account | 7 to 14 Banking Days |
COD | Bank Transfer/NEFT | 2 to 4 Banking Days |
Yes, you can return a part of your order. However, we would like you to know that to maintain hygiene we don’t accept returns/cancellations of Innerwear.
We ship to over 26000+ PIN codes across India.
Select the “Check Availability” section in each product page and put in your PIN code to see if we deliver to your area. We constantly add new PIN codes to our services, so if we do not deliver to your zone today, please come back and check to see if this has changed.
No, we don’t ship outside India. However, you can check International Jockey websites for your respective country.
Free Shipping on all orders. A convenience fee of Rs. 69 is charged on Cash on Delivery orders.
You must place different orders for different addresses.
No, you cannot change the shipping address once you’ve placed your order.
The delivery date for your package depends on the PIN code of your destination. We will notify you on the Thank You page and your order related email and SMS, after you make your purchase.
You can track your order from here. You need to login to your Jockey account to be able to see all your account related information, which includes tracking your delivery.
If the external packing of your consignment is damaged or tampered with, please don’t accept the package. Enter your remarks on the courier delivery sheet and raise a complaint with us immediately. We will handle your issues strictly and directly with the respective courier company.
We will cancel your order once the package is received back at our warehouse.
In the case of pre-paid orders, paid using Debit Card, Credit Card, Net Banking, Wallets, Gift Cards/ Vouchers, we will refund the money to your method of payment.
In case you’ve opted for Cash-on-Delivery (COD), we will cancel your order.
Cards - You can pay using your Debit, Credit Cards and Net Banking.
Wallets - You can also use your digital wallets to make the payment.
COD - You can also pay cash on delivery. However, you will be charged a convenience fee for this option. You can see the added fees on the payment information section of the cart page.
Gift Card and Gift Voucher - You can also pay using Jockey Gift Cards or Vouchers. Simply select this option on the payment page. If your bill amount exceeds the value of your gift voucher, you can select an additional payment option (cards or wallets) to pay the remaining amount.
You have to choose the Cash on Delivery option on the Payment page. Once you have placed your order we will call, email or send an SMS to confirm your order. You can pay by cash to the delivery agent.
For certain PIN codes, Cash on Delivery will not be available. Only Debit Card, Credit Card and Net Banking payment options can be used for these locations. Please view the list of PIN codes before choosing a payment mode.
We use the best payment methods for a joyful shopping experience. However, due to some unforeseen issue if your payment didn’t go through, we request you to wait for a few minutes and try again.
We apologize for the inconvenience. Any money deducted will be refunded to your payment method within 7-10 working days. We deploy extremely secure modes of payment so that you never lose your money.
All our Credit Card, Debit Card and Net Banking transactions are processed over a secure encrypted connection. We use Citrus and ICICI payment gateways. Citrus provides 256 bit SSL (Standard Socket Layer) encryption certified by VeriSign; and ICICI provides 256 bit SSL too. So, you can be rest assured about the mode of payment you choose.
Don’t worry. We all forget at times. On your Login page click on Forgot Password. You’ll be led to a page where you can type in your email address registered with Jockey. We’ll send you a link to reset your password.
All our Credit Card, Debit Card and Net Banking transactions are processed over a secure encrypted connection. We use Citrus and ICICI payment gateways. Citrus provides 256 bit SSL (Standard Socket Layer) encryption certified by VeriSign; and ICICI provides 256 bit SSL too. So, you can be rest assured about the mode of payment you choose.
Write to us at franchisee@jockeyindia.com or call at: 080 - 49464646, 080 - 49454545. You can also enter your details here: https://www.jockey.in/franchisee
Write to us at wecare@jockeyindia.com & our team will reach out to you.
Page Industries Limited under license from Jockey International Inc., USA - the sole and exclusive proprietor of Jockey Marks worldwide, is the exclusive licensee for JOCKEY products in India, among other Territories, and the Registered User of JOCKEY and several JOCKEY formative marks.
It has come to our Notice that unscrupulous manufacturers and / or traders are (i) making fake franchise offer(s) or / and offering / selling counterfeit products with the JOCKEY marks either in isolation or in conjunction with some other mark / name, or deceptively similar mark / name / logo; or / and (ii) counterfeiting PAGIND’s MRP Labels including the mark, name and address of PAGE INDUSTRIES LIMITED. It is hereby cautioned that violation of Trademark and copyright law is liable for legal action as such use constitutes violation of our rights including proprietary rights.
On coming across such illegal act(s) / attempt(s), please reach out to us:- email: wecare@jockeyindia.in; phone: 1800-572-1299 (Toll Free) / 1860-425-3333).