Return Policy

We follow a 15-day hassle-free return policy.

 

Returns made Easy

 

Eligible for Return (within 15 days from delivery):

• Bras.
• All outerwear products, including All-day pants, Bermudas, Capris, Hoodies, Henley’s, Jackets, Shrugs, Joggers, Leggings and jeggings, Polos, Pyjamas, Shorts, Sleep dresses, Sweatshirts, Tank tops, Trackpants, Boxer shorts, T-shirts, Muscle Vest, etc.

Exclusions for Health & Hygiene Standards:

• Innerwear (Boxers, Briefs, Trunks, Camisoles, Crop/Tank Tops, Inner Tank Tops, Panties, Hipsters, Boyleg, Shorties, Bloomers, Slips, Underwear, Vests, etc.)
• Shapewears.
• Thermals.
• Accessories: Handkerchief, Caps, Masks, Socks, Towels.

Return Guidelines:

1. Damaged External Packaging:

• If the packaging is damaged, don’t accept the package.
• Report immediately through the Get in Touch section.
• Once the return is accepted by our warehouse, the refund gets queued for processing to the banking partners.
• For the bank’s processing time, please refer to the table below.

2. Delivery of Damaged/Different Product:
   
   
   a. Return via www.jockey.in:
   
   
   • Visit My Orders under the “My Account” section to initiate a return with matching criteria.
   • Please furnish images of Damaged/Different Products to substantiate the claim.
   • Free reverse pick-up gets arranged by us if the area is serviceable by our courier partner; otherwise, self-shipment is required.
   • Refund gets queued for processing to the banking partners after successful pick-up.
   • For the bank’s processing time, please refer to the table below.
     
     
   b. Return through Self-Shipment:
   
   
   • Return the items in the original packaging to the provided address below.
   • Courier charges get reimbursed as a gift card redeemable only on www.jockey.in post the courier invoice is furnished to us.
   • For the bank’s processing time, please refer to the table below. 
     
     

3. Guidelines for Product Quality Concerns:
   
   We adhere to a meticulous and thorough quality assurance process for every product to uphold the highest standards of quality.
   
   

   • A defect is defined as any irregularity or flaw that surpasses normal wear and tear. In the rare event that you discover a defective product, we are committed to resolving the issue promptly and efficiently, regardless of where it was purchased.
   • Please don't hesitate to reach out to us, and our dedicated customer service team will guide you through the entire resolution process.
   • Providing images showing the full front and back views of the defective product, the product label, and highlighting the area of defect will expedite our assistance.
   • Upon acceptance of your claim, we will gladly offer a refund or replacement for the garment. Please note that refunds are applicable only for purchases made through www.jockey.in. Additionally, we may request the defective product for internal analysis and inspection purposes.
   • Your satisfaction is our utmost priority, and we are committed to ensuring a resolution to any concerns you may have regarding our products.

Note: Only authentic products are eligible for refunds or E-Gift cards. Please note that items purchased on sale are not applicable for refund or E-Gift card.

 

Self-Shipment address:

Page Industries Ltd, C/O DHL Supply Chain India Pvt. Ltd.

Survey No 313/1, 46/8, 50, 51/4, 51/5, 313/2A, 313/2B, 313/3,

Mayasandra Village, Anekal - Attibele Road, Anekal Taluk,

Bengaluru – 562107.

Contact Number: 9535982388

 

Refund Process:

Refunds could be

• Full Refund: 100% of the amount paid is returned to the source account.
• Partial refund: The refund amount is split in the same proportion as it was while placing the order.

For example:

You purchased item/items worth INR 1000 and made a payment as below.

You wanted a refund for an item worth INR 250 so the refund will be processed in the following proportion.

 

Refund Timelines

Refund timelines vary based on payment mode and consumers are notified through email of the refund status.