Jockey Returns & Exchange
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Returns & Exchange

Returns & Exchange

We’re not happy, if you’re not happy. Jockey is committed to providing utmost satisfaction to all the customers with superior quality products, exemplary shopping experience and eager customer support.

Despite all our efforts, if you are unsatisfied with the product you received, please call our Customer Care Team on 1800-572-1299(Toll Free) / 1860-425-3333 (Monday to Saturday, IST 10:00 AM to 7:00 PM)

or write to us at care@jockeyindia.com. Our team will revert to you at the earliest.

Hygiene Best Practices

To maintain hygiene for all our customers we do not accept returns on Face Masks, Innerwear - Vests, Underwear, Bras, Panties, Camisoles, Tank Tops, Shapewears, Thermals, Socks, Towels and Boxers or any other product falling under our innerwear category.

Return Criteria

You can return outerwear if it meets the following criteria

  • The product(s) should be purchased only from www.jockey.in and not from any other retailer, be it online or offline.
  • Return request should be raised within 7 days from the date of delivery.
  • Product(s) should be unused (other than fit trial) and unwashed.
  • There should be no stains, marks, stitches or holes in the product(s), caused by the consumer
  • All tags and original packaging should remain intact and should be sent along with the product(s)
  • Original invoice should be returned with the product(s)
  • Product(s) should reach us in sellable condition.
  • Kindly note that we will not accept returns on consumer promotion items / freebies if the correct product has been delivered. In case we send a wrong product or the wrong size, we will accept your return.

We do not accept return of any product(s) which is not purchased from www.jockey.in. We will not take responsibility for any such product(s) sent to us.

How to return your product if…

1.The External Packaging was Damaged

At the time of delivery if you notice that the external packing of the consignment is damaged or tampered with, please do not accept the package. Instead, add your remarks on the courier delivery sheet and raise a complaint with us immediately, citing your order details. We will resolve your issue with the respective courier partner.

Once our courier partner updates that your parcel is accepted for return and updates this on their website, we will start your refund process.

In the case of Prepaid order (Credit Card, Net Banking, Debit Card, Gift Cards, Wallets), we will refund the money to your mode of payment. In case of Cash-on-Delivery (COD) order, we will cancel your order. There is no need for refund in this scenario.

2.The Product was Damaged, had Manufacturing Defect(s) or the Wrong Product was Delivered

a) Return via Jockey.in:

In the unlikely event that you do not receive your product in a good condition, is damaged or defective, is not the product you ordered or of a different size you can return your product.

Your product should fit the Return Criteria as mentioned above. You can call us on 1800-572-1299 (Toll Free) / 1860-425-3333 (Monday to Saturday, IST 10:00 AM to 7:00 PM) or write to us at care@jockeyindia.com. Our Customer Care Team will guide you through the return and refund process. Our team will also send you a confirmation for return via SMS.

DO NOT return any product, before receiving confirmation from our team. In case any product is returned without confirmation, we do not guarantee any credit or refund.

Once our Quality Check Team has received the returned goods, our team will examine the returned products for all defects/variations, based on your claim. Upon confirmation from our Quality Check Team that your return fulfils all conditions mentioned above, we will initiate your refund. We will send you an email and SMS informing you if your return has been accepted or rejected.

Upon examination of product/invoice/order receipt that the error/defect/damage/delay has occurred due to customer, you will not be entitled for Refund. In such a case, the same product you returned will be sent back to you.

b) Return through Self-Shipment:

For ease of return we provide Reverse Pickup for free, depending on your area or PIN Code. In case Reverse Pickup is not possible, you are requested to return the product(s) by courier in original packaging, unused, with tags to Jockey India. Please send the package to:

Page Industries Ltd, C/O DHL Supply Chain India Pvt. Ltd. Survey No 313/1, 46/8, 50, 51/4, 51/5, 313/2A, 313/2B, 313/3, Mayasandra Village, Anekal - Attibele Road, Anekal Taluk, Bengaluru - 562107, Contact Number: 9513660705

Upon examination of product/invoice/order receipt that the error/defect/damage/delay has occurred due to customer, you will not be entitled for Refund. In such a case, the same product you returned will be sent back to you.

Jockey India will issue a gift coupon up to a maximum of Rs. 100/- against the shipping charges, which can be only redeemed by the customer at www.jockey.in.

Refund Process

We may provide refunds if: (i) The order is cancelled by the customer or jockey.in (Page Industries Limited), before we ship

(ii) The returned items fulfil all criteria for return as mentioned above Prepaid and COD Refunds

a) Refunds for Pre-paid Orders:

If you have paid using a credit card, refund will be credited to your credit card account, (Will be reflected in next statement) within 5 to 7 working days. If you have paid using debit card/internet banking, amount will be refunded to your bank account within 7 to 14 working days. However, the actual credit to your account will depend on your bank’s processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues.

b) Refunds for Cash-On-Delivery (COD) Orders:

If you have returned one or more products purchased using our COD payment method, you must provide Bank Account details for refund:

  • Bank Account number
  • Account holders name
  • Bank branch
  • Bank name
  • IFSC Code
  • Order ID
  • Product Name against which refund must be initiated

The amount will be refunded in the Bank account through Electronic Funds Transfer. We do not provide any cash/cheque/DD.

Except for the events as explicitly stated in this Policy, you will not be entitled for any refund.

c) Refund Timelines

We usually initiate eligible refunds within 7 working days from receipt of product(s) at our warehouse. We will keep you informed via email on the refund status. The refund to your bank or credit card account depends on your bank’s processing time.

Payment Mode Refund Method Refund Receipt Time (After Initiation)
Credit Card Reverse Credit 5 to 7 Banking Days
Debit Card Credit in Bank Account 7 to 14 Banking Days
Net Banking Credit in Bank Account 7 to 14 Banking Days
COD Bank Transfer/NEFT 2 to 4 Banking Days

 

Please Note: The product that you receive may vary in print and colour. Please check the product details and disclaimer on the product page before ordering.

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Jockey India Jockey India
Umiya Business Bay-Tower-1, 7th Floor, Cessna Business Park, Kadubeesanahalli, Varthur Hobli, Bengaluru 560103
Phone: 1860-4191913 / 1860-425-3333