HDFC SmartBuy Terms And Conditions

Frequently Asked Questions (FAQs) for Jockey.in and SmartBuy Offer

1. What is the Jockey India|Jockey India - SmartBuy Offer ("Offer")?

·        The Offer is for customers who visit smartbuy after being directed from HDFC Bank SmartBuy portal / mobile site / PWA and thereafter purchase products on Jockey.in SmartBuy using their HDFC Bank Credit Card to avail 10X Reward points on HDFC Bank Infinia / Diners Black / Regalia & Diners Privilege and 10% CashBack on other HDFC Bank Debit / Credit cards respectively on eligible transactions. The cashback amount or rewards will be credited directly by HDFC bank to the eligible customers within 90 working days from the end of transaction month for the eligible transaction, subject to the terms and conditions as applicable on SmartBuy.

·        The transaction can happen on the smartbuy desktop site, mobile website.

·        Any cancelled or returned order(s) will not be eligible for the offer and the amount of such orders will be adjusted from the transaction amount for the purpose of the Offer.. All HDFC smartbuy customers will be blocked from using the vouchers or gift card at the time of order placement.

2. How can I avail this offer?
Visit Jockey India|Jockey India tab/icon via HDFC Bank SmartBuy portal / mobile site, shop as usual and pay with your HDFC Bank Debit Card or Credit Card, PayZapp, etc.

3. When and where will I get the cashback or reward points?
Reward points or Cashback will be posted within 90 working days from the last date of transaction month. The eligible Reward point / cashback for credit card / prepaid card will be posted on respective card account. The eligible cashback for debit card transactions will be posted as cashback points.

4. What is the minimum transaction size for to be eligible for the cashback or rewards?
There is no minimum or maximum value of the transaction.

5. Would I get cashback or rewards if I make a part payment using - HDFC Bank card?
You would get cashback or rewards only on the amount charged on your HDFC Bank Debit Credit / Credit Card, PayZapp

 

6. What is the maximum cash back that I can avail?
Maximum of cashback that could be earned per month (on overall SmartBuy transaction) are Rs. 1000 on other Credit/ Debit / Prepaid cards.

 

7. What are the maximum reward points that I can avail?
Maximum Reward points that could be earned (on overall SmartBuy transaction) As below

 

8. Is the Offer applicable on all HDFC Bank Credit & Debit cards?
a) Corporate Cards, Commercial Cards, Dealer Cards, Distributor Cards, Value Plus Cards, virtual cards, Jet Privilege world Debit card and Times Points Debit card are excluded from the promotion
b) Diners Club Card customers cannot club the 10X benefit with any of the existing programs with the Diners

9. Can I avail cashback on credit card on EMI?
No, cashback under this offer is (not)applicable on EMI transactions.

10. Can I avail cashback on card payment for Cash on Delivery or Net Banking orders?
No, the offer is not valid for Cash on Delivery or Net Banking orders.

11. Is the Offer applicable on purchase of all products?
Yes, the cashback or rewards under this Offer is applicable on purchase of all products listed on smartbuy

 

Jockey India & HDFC Bank SmartBuy Offer Terms and Conditions

1. These terms and conditions ("Offer Terms") for this offer (“https://www.jockey.in/sales/smartbuy?utm_source=smartbuy & SmartBuy Offer") are in addition to the jockey.in/SmartBuy Conditions of Use & Sale and Privacy Notice to which you agree to by using smartbuy. In the event of any conflict between the Conditions of Use & Sale and these Offer Terms, these Offer Terms will prevail, only for the purposes of this Offer. For complete SmartBuy Terms and conditions, kindly refer: https://offers.reward360.in/terms_conditions.

2. All residents of India holding a valid and current debit or credit card issued by HDFC Bank are eligible to avail the Offer. For the purposes of these Offer Terms, such residents of India described above are referred to as "Cardholder(s)").

3. Corporate Cards, Commercial Cards, Dealer Cards, Distributor Cards, Value Plus Cards, virtual cards, Jet Privilege World Debit card and Times Points Debit card are excluded from the promotion.

4. Diners variant Includes all HDFC Bank Diners Black, Diners Clubmiles, Diners Premium, Diners Privilege, Diners Rewards only. Diners Club Card customers cannot club the 10X benefit with any of the existing programs with the Diners.

 

5. Under this Offer, a Cardholder who, during the Offer Period: (i) clicks on the HDFC Bank SmartBuy web-portal / mobile site; and (ii) thereafter is redirected to smartbuy website/ mobile application / mobile site; and (iii) makes any purchase from the website/ mobile application; and (iv) makes payment for the purchase using a valid HDFC Bank Debit or Credit Card; will be entitled to receive cashback or reward points on the total purchase value for the successful purchase transaction(s), in the form of either -% Bonanza offer cashback and -% platform cashback or 10X reward points.

 

6. Maximum benefit that could be earned per card in a calendar month/ in a day is as below

HDFC Bank Card Type	Maximum Capping Per Calendar Month	Daily Capping
Infinia Credit Card	15000 Reward Points	7500 Reward Points
Diners Black Credit Card	7500 Reward Points	2500 Reward Points
Regalia & Diners Privilege Credit Card	4000 Reward Points	2000 Reward Points
Other CC/DC/PayZapp Wallet	Rs.1000 CashBack	-

 

7. Reward points or Cashback will be posted directly by HDFC Bank to eligible cardholders shopping through SmartBuy (basis Jockey India|Jockey), within 90 working days from the end of transaction month

8. This offer is not applicable for EMI transactions made using HDFC Bank Credit or Debit cards

9. Cardholder(s) whose account has been classified as delinquent before or during the currency of the Program, or when the gift is to be collected, will not be eligible for the benefits of the Program.

10. In case of cancellation of your transaction(s) (for any reason whatsoever and either by the Cardholder or Jockey India |Jockey), the concerned purchase transaction will not qualify for the Offer. If a part of your order is cancelled, you will qualify for the Offer only on the net amount you pay for the concerned purchase transaction (after accounting for the cancellation).

a)      Page Industries Limited (“Jockey India”) believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy, Cancellations will be considered only if the shipping is not yet made for the order placed via any available payment gateway in jockey.in. The customer may however track the status of the order online.

b)     This offer is non-cashable, not extendable and non-negotiable.

14. If a card member has more than 1 (one) HDFC Bank Card, spends on the cards cannot be clubbed by the card member in order to qualify for the said offer

15. Returned purchases, disputed or unauthorized/fraudulent transactions, EMI’s and Card Account Fees will not be considered for this offer

16. This offer is valid for Indian residents and citizens only

17. Above offers is by way of a special offer for select HDFC Bank Credit and Debit Card members only and nothing contained herein shall prejudice or affect the terms and conditions of the Card member agreement. The terms of the above offers shall be in addition to and not in derogation of the terms contained in the Card Member’s Agreement.

18. HDFC Bank will not be liable for any product or delivery related issues or claims made by the end-users of the smartbuy site.

19. HDFC Bank reserves the right, at any time, without prior notice and without assigning any reason whatsoever, to add / alter / modify / change or vary all of these terms and conditions or to replace, wholly or in part, this offer by another offer, whether similar to this offer or not, or to extend or withdraw it altogether.

20. No two programs can be combined or benefits of two programs be combined at any point in time, for transactions done on the SmartBuy website or pages thereof, associated with the program.

21. Nothing contained herein amounts to a commitment by HDFC Bank or Jockey India to conduct further, similar or other offers.

22. Offer is valid only on HDFC Bank Credit/ Debit card, PayZapp transactions or any other mode of payment explicitly mentioned to complete the payment.

23. All HDFC Bank Credit Card disputes, if any, arising out of or in connection with or as a result of above offers or otherwise relating hereto shall be subject to the exclusive jurisdiction of the competent courts / tribunals in Mumbai only, irrespective of whether courts / tribunals in other areas have concurrent or similar jurisdiction. All disputes between the Cardholders and HDFC Bank will be resolved inter se and Jockey India will not nor will be liable or obliged to mediate or resolve any dispute or disagreement between the Cardholders and HDFC Bank.

24. Pictures of products shown in the communication sent to the customer either through mailers or advertised on the website, are representative only and may not bear a resemblance to the actual products. Neither Jockey India nor HDFC Bank shall be responsible towards the same under any circumstances.

25. Products offered under this Offer are subject to availability and accordingly HDFC Bank and/or Jockey India, in no circumstances, shall be liable for non-availability of any product.

26. Under no circumstances, will the cashback under this Offer be settled in cash in lieu by HDFC Bank or by Jockey India

27. HDFC Bank will not entertain any correspondence regarding the validity or acceptability of any additional benefits offered on the Website.

28. The Cardholders expressly agree that smartbuy (or any of its affiliates) will not be liable or responsible for any loss or damage whatsoever that a Cardholder may suffer, directly or indirectly, in connection with this Offer including but not limited to that associated with his/ her use or delivery or misuse of any product(s).

29. Cardholders are not bound in any manner to participate in the Offer. Any such participation is voluntary and purely on a best effort basis.

30. Any person availing this Offer will be deemed to have accepted these Offer Terms.

31. Jockey India reserve the right, at any time, without prior notice and without assigning any reason whatsoever, to add/alter/modify/change or vary all of these terms and conditions or to replace, wholly or in part, this offer by another offer, whether similar to this Offer or not, or to extend or withdraw it altogether.

32.  Any applicable Government levies / taxes like Goods and Services Tax (GST), TDS, gift tax, road tax, any Local Tax etc. arising out of the same will be borne by the cardholders.

33.  Any HDFC Bank Debit Card disputes arising out of this offer shall be subject to the exclusive jurisdiction of competent courts in the city of Mumbai (India) irrespective of whether Courts in other areas have concurrent or similar jurisdiction. The existence of a dispute, if any, shall not constitute a claim against HDFC Bank.

34. To avail SmartBuy benefits, customer has to login to the Jockey India platform using their registered mobile number followed by OTP authentication, to start their journey on HDFC Smartbuy Jockey website.&nbsp

Return & Refund Policy

Jockey India takes care to procure, store and sell products of the best quality, in the best of conditions. We have partnered with multiple logistic provider in India, to ensure that all products reach you in the best of conditions.

However, in the rare event where you might have received a product which is slightly damaged (either functional or cosmetic or any damage incurred during transit) or a product which has a manufacturing defect, Jockey India will evaluate the matter and the final decision will be taken as per Jockey India’s policies, as mentioned in the website https://www.jockey.in

In such circumstances, before using the product, please get in touch with our Customer Service Team at wecare@jockeyindia.com or 1800-572-1299 (Toll Free) / 1860-425-333 (Monday to Saturday, IST 10:00 AM to 7:00 PM) within 15 days of receiving the product. Our customer service team will guide you on the process for the same.

Jockey India does not accept Returns for any other reasons apart from the scenarios mentioned above. The return process of the product can be restricted depending on the nature and category of the product and is subject to the conditions as mentioned in the website

·        https://www.jockey.in/page/returns-&-exchange

·        https://www.jockey.in/faqs

Shipping & Delivery Policy

Jockey India has partnered with multiple leading logistic provider in India, to ensure that all our products reach you in the best of conditions with no damages. We ensure using the best quality Packaging Material from reliable vendors and ensure thorough testing of package-worthiness before using them for shipping and delivery of our products.

In rare cases where you are not satisfied with the quality of the product delivered to you, we welcome you to drop an email to wecare@jockeyindia.com or 1800-572-1299(Toll Free) / 1860-425-333 (Monday to Saturday, IST 10:00 AM to 7:00 PM) where we’ll look into the issue and address it on a case by case basis.

Jockey India is not liable for any delay in delivery by the logistics partner and only guarantees to hand over the consignment to the courier company within 7 working days from the date of the order and payment. Delivery of all home delivery orders will be done to the Shipping Address mentioned while placing the order online and should reach you in a maximum of 7 to 14 business days.

·        Jockey India does not charge any separate Shipping Charges in addition to the price shown at the time of placing the order.

·        While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

·        Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.